Jennifer Therrien - Certified MinuteFix Technician

Rating:3. Things went very well, I downloaded the newest Skype yesterday but didn't install it, got sidetracked. I phoned James Lisco first, he couldn't begin the billing because of the need to upgrade Skype. He was very patient about that and we chatted for a minute or so about my questions, then he gave me the option to phone back after I upgraded Skype. Very nice and confident. I went offline and installed the upgrade. Phoned Jennifer Therrien. She qualified my question and we started the clock. I had questions about spyware, hard drive capacity and the need for overhead - needing more than 5% available space - and defragging. She sent me links to freeware, gave advice on the steps in a procedure to clean the syatem, and made me feel like this was well worth the money. I also asked her some Mac related questions, she did a quick look-up and answered my questions about the Mac - they were basically the same as the PC issues, regarding overhead and routine maintenance. Skype showed the techs as "busy" or not available, but both were available. A Skype issue. Overall, a bulls-eye. Cost about $2.25, I never left my desk, and I got the handholding I needed along with some links to in-the-know freeware. Good work! Sign me up! Burton Sauls 415-308-3388 (Savannah) burton@mac.com http://www.bigbonton.org/ http://otisjohnsonblog.com/ http://www.citytrex.com/

Rating:3. Very knowledgeable person, helped me with everything I needed, very friendly(I haven't actually seen a tech support more friendly), I had several problems with spyware and also some antivirus questions, and she answered all of my problems, step by step, and handed me usefull links. Thanks!